Refunds And Returns

1. Terms for returning goods from an online order placed through the SPORT DEPOT mobile app or website

You may refuse to accept goods ordered for purchase without paying compensation or a penalty and without giving a reason for your refusal.

1.1. Exchanging a size or item

You may exchange the size or item from your original order within 30 days of receiving it. If the order is delivered in more than one parcel, the exchange period for the products in each parcel begins on the date that parcel is received. An exchange can be made only in person at a SPORT DEPOT store and only for an item available at that store.

1.2. Returning items received in an online order

You may return items received in an online order within 30 days, without giving a reason and without paying compensation or a penalty. If the order is delivered in more than one parcel, the return period for the products in each parcel begins on the date that parcel is received. Free returns apply only to clothing, footwear and accessories. SPORT DEPOT refunds all amounts received from you, including delivery costs.

  • Free returns are offered for:
    • clothing;
    • footwear;
    • accessories (backpacks, bags and wallets, holdalls, socks, hats, scarves and gloves, belts and glasses).

Returning fitness equipment, bicycles and heavy/bulky sports and outdoor equipment:

  • Transport costs when withdrawing: If you wish to return the equipment for reasons other than a defect or non-conformity (for example, you do not like it or it does not meet your original expectations), transport costs are at your expense.
  • “Collection” service: For your convenience, SPORT DEPOT offers a specialist service for arranging the collection of bulky parcels.
    • Standard fee: €30.
    • Additional terms: The stated fee is a basic fee. Specific requirements, such as transport outside the locality with a SPORT DEPOT store or the need for additional handling services, may result in additional charges. You can check service prices and more information on the Service and maintenance page.
  • Exception: if the goods do not match the order, have a manufacturing defect or the error is SPORT DEPOT’s fault, transport is at SPORT DEPOT’s expense.

1.2.1. Return address:

Sofia 1766, 6 Vasil Radoslavov Street, Business Park Sofia, Sport Depot building, Online Store.

Return terms:

  • The parcel must be accompanied by a completed return form.

The form was sent in paper format. Please check whether you have it. If it is missing or lost, you can download the electronic version of the form. If you need assistance, contact us on 0701 90009 or eshop@sportdepot.bg.

  • The goods must be:
    • unused;
    • in saleable condition;
    • with original packaging and labels;
    • accompanied by the original documents (invoice and warranty card, if one was issued).
  • The parcel must be:
    • accompanied by a completed return form;
    • packed in a bag of the relevant courier company or other durable polyethylene packaging, with the return documents (waybill and others) attached to it;
    • free of attached materials (tape, waybills and others) on the original packaging (box or bag).
  • When the return is at SPORT DEPOT’s expense, it must be made using SPEEDY, ECONT or EUROPAT, and for clothing, footwear and accessories (backpacks, bags and wallets, holdalls, socks, hats, scarves, gloves, belts and glasses), also through the BOX NOW service. You may not use a courier of your own choice.

1.2.2. Return in store:

  • You may return the received items at any SPORT DEPOT store except the stores in Sliven, Kardzhali, Kazanlak, Borovets and Bansko.

The return and refund are permitted when all the above terms are met.

2. Terms for exchanging goods purchased at SPORT DEPOT physical stores

Goods purchased in a store and without a defect cannot be returned, only exchanged.

An exchange may be made within 30 days of the date of purchase.

Please note that, for hygiene and health-related reasons, you cannot return underwear or swimwear products. This restriction applies to swimwear bottoms, underwear and one-piece swimsuits.

2.1. Requirements for goods when exchanging:

  • You must provide the proof of purchase.
  • The goods must be in saleable condition.
  • The goods must have all labels with which they were purchased.
  • The goods must be in the original packaging, which must not be damaged.

2.2. Exchange options:

  • Exchange for the same item model (for example, another size or colour).
  • Exchange for another item of the same or higher value, paying the difference.
  • Refund of the amount paid in the form of a voucher.

Recommendation: When purchasing shoes, we recommend trying them on at home and wearing them for This helps you decide whether the selected model and size are suitable while keeping the shoes in saleable condition for a possible exchange.

2.3. Terms for gifts received with a purchase:

  • If you received a gift with your purchase and decide to return or exchange the product (in a store other than Sliven, Kardzhali, Kazanlak, Bansko and Borovets), the following terms apply:
    • If the product is exchanged for the same model (another size or colour), you keep the gift.
    • If the product is exchanged for another item of the same or higher value, paying the difference, and that item is offered with the same gift, you keep the gift.
    • If the product is exchanged for another item of the same or higher value but that item is not offered with the same gift, you must return the gift.
    • If the gift is not returned or is in compromised condition, you pay its value.
  • When the amount is refunded as a voucher, you must return the gift. If you do not return it or it is in compromised condition, its value will be deducted from the refund.

3. Click and Collect orders

  • Within 30 days, you may return the received items without paying compensation or a penalty and without giving a reason.
  • The amount for returned items may be refunded:
    • in store (cash at the till);
    • by transfer to the payment method used.
  • You may exchange for the same item model (for example, another size or colour) in store.
  • You may exchange the item for another of the same or higher value, paying the difference, in store.
  • Underwear and swimwear products can be returned or exchanged only when the order is collected. This restriction applies to swimwear bottoms, underwear and one-piece swimsuits.

4. Refunds

If an online order was paid in cash or by card, you may return the item at a SPORT DEPOT physical store and receive your money immediately at the till.

If the order was paid partly or entirely with a voucher, the voucher value will be refunded as a new voucher. You may receive the remaining amount in cash at the till.

Refunds can be made at all SPORT DEPOT stores except the stores in Sliven, Kardzhali, Kazanlak, Borovets and Bansko. Full list of our stores.

4.1. Refund to card or bank account

  • If you paid by bank card, you may receive the amount back to the same card by a credit transaction after completing a return form.

If, for any reason, the refund is unsuccessful, we will notify you so that you can provide a bank account in your name for the refund.

  • If you paid the courier on delivery, you may receive the amount to your bank account after completing a return form.

The request must contain:

  • your three names as shown on your identity card;
  • a bank account to which the amount should be transferred.
  • If you wish, we can refund the amount for returned products as a voucher for online shopping in our store. The voucher will be sent to the email used for the order. This option must be explicitly stated in the return form.

4.2. Refunds when a voucher is used

  • If the entire order amount was paid with a voucher, the amount for returned products is refunded as a voucher.
  • If the voucher value is greater than the value of the returned products, the amount is refunded as a voucher.
  • If the voucher value is lower, the voucher value is refunded and the remaining amount is refunded by the payment method used:
    • for card payments – to the same card;
    • for cash payments – to the bank account specified by the customer.

5. Time limit for refunds paid by card or cash on delivery

  • Under the Consumer Protection Act, SPORT DEPOT refunds the amount paid within 14 calendar days from the date on which you exercised your right of return.
  • The start date for this period is the date on which SPORT DEPOT received the returned goods.
  • SPORT DEPOT is not responsible for:
    • incorrect information entered during registration or in return forms;
    • delays caused by courier companies, which may extend the refund period or cause other inconvenience.

6. Return form

You can download the return form in PDF format from the link below.

Download form

7. “Inspection” service when receiving an Econt parcel

When receiving an Econt parcel, you may use the “Inspection” service.

This service applies to parcels delivered to an Econt office.

With the “Inspection” service, you may open and inspect the contents of the parcel (without trying them on) for up to 15 minutes.

When “Inspection” is permitted, the Econt employee opens the parcel in your presence so that you can ensure that the contents match what was ordered and have no defects. Trying on or testing the product is not permitted.

Exceptions:

In the following cases, the transport costs for the return are borne by SPORT DEPOT:

  • the delivered goods clearly do not match the goods ordered;
  • the error is the fault of SPORT DEPOT (for example, an incorrect size, colour or item).

In these cases, SPORT DEPOT will also refund the return-delivery costs after the returned goods are received back in saleable condition.

If you need help or assistance, contact us on 0701 90009 or [email protected].

Please send your parcel to: 6 Vasil Radoslavov Street, Sofia 1766, Business Park Sofia, Sport Depot building, Online Store.