Booking proceduresWe have taken significant steps to protect all your details and use the latest technology to guarantee confidentiality and authentication of the information in every aspect of the reservation and payment process. All data when in transit via the internet is encrypted (128bit SSL) to ensure integrity of sensitive data. We use Realex Payments to provide a secure, robust and reliable payment service. Realex is fully PCI compliant to the highest level of PCI, and was one of the first PSP’s in Europe to deliver this with Level 1 certification (to read more please visit http://www.realexpayments.com/).
STEP 1 (Online booking process): Choose the first and the last day of your rental from the calendar on the right. Click BOOK ONLINE. A message will pop up to confirm your order in terms of starting date and duration of the packages. Click CONTINUE and enter our secure system for online reservations.
STEP 2 (online booking process): Choose the number of skiing travellers in your party. Tick the checkbox to confirm that departure date is the first day of skiing and click "Continue".
STEP 3 (Online booking process): Fill in the details of all travelers and assign particular ski services to each name, choosing them from the drop-downs.
STEP 4 (Online payment process): Check your order carefully. Upon agreement with our booking conditions and pressing the "CONFIRM" button you will automatically receive an email with your reservation, our booking conditions and other important details. Inside this email you will find the reservation number and your password (at the bottom of the message) which will grant you online access to our reservation system, where you will be able to pay it, make reprints of your order, check registered payments and rest to pay, make some changes or cancel the booking. To continue and pay online by credit card (2,5% fee) click on the link inside the confirmation emal. To pay by bank transfer use the bank details inside your invoice. Please always comply with the payment deadlines as mentioned inside the invoice!
STEP 5 (Vouchers): Considering a full payment is received on time, vouchers will be issued and sent to you by email appr. 1 week prior arrival (inside you will have the contact details of our representative, information about where the ski/snowboard fitting will take place etc.); please print them and note the meeting time and location mentioned inside.
STEP 6 (Equipment collection and ski fitting): You can collect your equipment hire on the previous evening at 17:00 or on the first day between 07:30 and 08:30 in SKI & BOARD TRAVENTURIA rental shop. Note that you can leave the rented equipment in our ski shop every evening and collect it again it on the next morning. This service is free of charge for our clients.
STEP 7: DON'T LEAVE YOUR EQUIPMENT UNATTENDED! STOLEN EQUIPMENT HAS TO BE PAID FOR EVEN IF YOU PROVIDE AS A SUBSTUTUTE SOMEONE ELSE'S EQUIPMENT INSTEAD! Damaged and stolen equipment has to be paid as per the pricelist on the spot.
STEP 8 (Equipment drop off): Hired equipment should be returned in SKI & BOARD TRAVENTURIA rental shop by 17:00 on the last rental day.
What to do in the event of an accident?
On all slopes there is a recovery service. Anyone who gets injured is transported to a doctor or clinic at the ski station (this service is covered by the insurance, included in your lift pass); any further treatment is either covered by the client's insurance or paid cash on prices as specified in the clinic itself. Make sure you have a valid winter sports insurance. If you find someone who has been injured:
- Never move the victim of the accident or remove their ski boots;
- Remove the injured person's skis and put them in an upright X several meters above the injured person in the snow;
- Try to keep the injured person as warm as possible;
- Inform the ski station staff or pisters at the bottom of the nearest ski lift; they will ask you the following information: where the accident occurred; what injury the person may have to your knowledge etc.;
- Anyone involved or who witnessed the accident should give information to any member of the ski station;